Contact Us

Get in touch!

For support planning your dream kitchen, you can book an appointment here.

Need help with an existing kitchen? Your purchasing showroom is your first point of contact for orders, installations, aftercare and service. If your enquiry relates to a manufacturer's warranty (such as an appliance, tap or sink), the manufacturer may be able to assist you directly. If you're unsure who to contact, we'll help point you in the right direction.

For anything else, please call our call handling centre on:

0161 532 2131

(available 24/7)

Alternatively, we have Web Chat available, please use the button below

For internal showroom franchisee enquiries, please use the main office number.

Customer Service & Support FAQs

I have a question about my kitchen order. Who should I contact?

Please contact the showroom where you purchased your kitchen. Your local showroom manages your order, installation, delivery schedule, and any after-sales support relating to your purchase.

How do I find the showroom I bought from?

You can use our showroom locator, or check your quotation, order confirmation or invoice, which will include your showroom's contact details.

Why can't head office help with my order?

Our showrooms are independently owned and operated franchise businesses. Each showroom manages its own customer orders, installations, service, and support, so they're best placed to help you quickly.

I don't know which showroom I purchased from.

If you have your order number, postcode, or a copy of your invoice, we can help identify the correct showroom and put you in touch with them.

My showroom has closed. What should I do?

Please contact our customer support team. We'll advise you on the best route for assistance depending on your purchase and the products involved.

Warranty FAQs

How do I make a warranty claim?

Warranty claims are normally handled by the manufacturer or supplier of the affected product. Your showroom can advise you on the correct process and provide any documentation you may need.

All kitchens delivered to customers after 1st January 2023 have a nobilia 10-year warranty on the kitchen furniture, kitchens delivered prior to this have a 5-year warranty.

My appliance has developed a fault.

Please contact the appliance manufacturer directly using the warranty information supplied with your appliance. Most manufacturers operate their own engineer network and can arrange repairs under warranty.

My tap, sink, or worktop is faulty.

Many component manufacturers provide their own product warranties. Please contact the manufacturer directly or speak with your purchasing showroom if you're unsure who supplied the product.

Who is responsible for my kitchen warranty?

Different elements of your kitchen may be covered by different warranties, including:

Kitchen furniture

Appliances

Worktops

Sinks

Taps

Lighting

Installation (where applicable)

Your showroom can explain which warranty applies to each product.

I need replacement parts. Who supplies them?

Replacement parts are usually supplied by the original manufacturer or through the showroom that sold your kitchen.

Installation FAQs

I have an issue with my installation.

Please contact the showroom that arranged your installation. They will investigate the issue and coordinate with the installer where appropriate.

My installer damaged something during installation.

Please report this to the showroom that managed your installation as soon as possible, ideally with photographs.

Can another showroom fix my kitchen?

Because each showroom operates independently, another showroom may not have access to your order details or be responsible for your installation. Your original showroom should always be your first point of contact.

Orders & Deliveries FAQs

Where is my order?

Please contact the showroom you purchased from. They'll have the latest information on your order status and delivery schedule.

Can head office change my delivery date?

No. Delivery arrangements are managed by your purchasing showroom.

I need to amend my order.

Please contact your showroom as soon as possible. Changes may not be possible once manufacturing has begun.

Product Information FAQs

I need care and maintenance advice.

Many manufacturers provide dedicated care guides for their products. Your showroom can also advise you or direct you to the relevant supplier.

Where can I find appliance manuals?

Instruction manuals can usually be downloaded from the appliance manufacturer's website.

I need paint or door colour information.

Your showroom can identify the correct product specification and advise on touch-up kits or replacement components.

Complaints FAQs

I want to make a complaint.

Please contact the showroom where you made your purchase in the first instance. They are responsible for resolving issues relating to your order.

I've already contacted my showroom and I'm unhappy with the response.

If you believe your complaint hasn't been handled appropriately, please contact our customer support team with your order details and copies of any correspondence.

Speak to our expert team today

Our team of kitchen experts are ready to answer any questions you may have.